Meeting/Event Information

Class Description:At one time or another, most of us have had the unpleasant experience of working with or working for problematic people. We may have even read a book or attended a session on “Dealing with Difficult People.” But what if you are facing the worst of the worst when it comes to difficult people? We are not talking about the average “Negative Nellies” or “Gary Grumblers.” Those two are downright pleasant compared to these personalities. Do you have the skillset to effectively handle such people, or better yet, the techniques to weed out these bad actors during the interview phase? When it comes to destructive personalities in the workplace, Narcissists, Naysayers, and Know-It-Alls are often a chaotic and malignant force that ripples through teams and organizations. Unfortunately, many of us are woefully unprepared for encounters with this group and end up frustrated and bruised, or worse, as a result.

Join our speaker, Wayne Whitzell, as he provides helpful dossiers for each personality type and show you how to identify these traits early, during the interview process. If you are unfortunate enough to already work with or for one of these individuals, Wayne will give you the strategies to protect yourself and others from their behaviors to reduce turnover, increase team morale, and prevent the costly effects this uniquely devastating trio can inflict on your organization’s culture, morale, and talent retention

Bio:

Wayne Whitzell is an IFMA Fellow and Second Vice Chair of IFMA’s Global Board. He has been an active member in IFMA since 2000 and is IFMA’s 2018 International Distinguished Member of the Year.  In 2015, he was selected as IFMA’s International Associate of the Year and was selected as IFMA’s Distinguished Author of the Year in 2016 and 2021.  He is the Immediate Past President of IFMA’s Corporate Facilities Council and the Past President of IFMA East Bay.  Over the years, he has held various chapter positions such as Sustainability Committee Chair, Website Chair, and Sacramento Valley Chapter Vice President.  He has presented eighteen sessions at IFMA’s World Workplace international conferences and has presented at countless IFMA chapter and council events and Facility Fusion. Wayne is the President for DFS Green, a company which specializes in workplace health diagnostics and verification, and maintaining carpet, fabrics, tile & grout, and natural stone across the United States.

·   for more information    contact Juli Cash([email protected]) or Lily Pritchett ([email protected])

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